Delivery Coverage

• We currently deliver across all Emirates in the UAE.
• Select products may also be available for international shipping; applicable charges and timelines will be displayed at checkout.
• Deliveries are handled by our trusted logistics partners, including Aramex and other registered service providers.

Delivery Timelines

• UAE Deliveries: 1 – 5 working days (depending on location and product availability).
• International Deliveries: 7 – 14 working days (subject to customs clearance in the destination country).
• Delivery timelines are estimates only and may vary due to stock availability, payment confirmation, customs delays, or unforeseen events.

Order Processing

• Orders are processed only after successful payment confirmation.
• You will receive an order confirmation email/SMS with tracking details once the shipment is dispatched.
• Orders placed on weekends or UAE public holidays will be processed on the next working day.

Shipping Charges

• Standard shipping within UAE: AED 16.50 per shipment.
• International shipping charges vary by country, product type, weight, and courier partner. The final shipping fee will be displayed at checkout.
• Any applicable customs duties, VAT, or import taxes for international deliveries are the customer's responsibility.

Delivery Attempts

• Our logistics partner will make up to 2 delivery attempts.
• If delivery fails due to an incorrect address, unavailability, or customer refusal, the package may be returned to FunkySouq, and additional re-delivery fees may apply.

Tracking Orders

• Customers can track their orders via the tracking link provided in the confirmation email/SMS.
• FunkySouq customer support is available for assistance in case of tracking issues.

Delivery Restrictions

• We do not deliver to PO Boxes or restricted areas (military zones, customs-controlled zones, etc.).
• Overweight/heavy items may have special handling charges or extended delivery times.

Inspection at Delivery

• Customers are encouraged to inspect the package at delivery before signing.
• If the package is visibly damaged, customers should refuse delivery and immediately inform FunkySouq support.

Delays & Force Majeure

FunkySouq is not responsible for delivery delays caused by:

• Customs clearance procedures
• Incorrect or incomplete addresses provided by the customer
• Strikes, natural disasters, or other force majeure events

In such cases, FunkySouq will make reasonable efforts to assist but cannot guarantee specific delivery timelines.

Ownership & Risk

• Ownership of the products passes to the customer upon successful delivery at the address provided.
• Risk of loss/damage transfers to the customer once the delivery is completed.

Undelivered Orders

If an order is undelivered due to customer fault (wrong address, refusal, unavailability), FunkySouq reserves the right to:

• Deduct shipping and handling costs before refund (if applicable), or
• Reschedule delivery subject to additional charges.

Contact for Delivery Issues

If you face any delivery-related issue, please contact: